Category expertise from both sides of the table

maximising performance for over 15 years

We deliver:

The confidence
to compete

via building team

CAPABILITY

Solutions based on
category insights

via crafting actionable

STRATEGY

Performance
that sticks

via leading hands-on

DELIVERY

Building team Capability

The confidence to compete

High performance starts with the right foundations.

Building team capability isn’t about a one-off training day, it’s about creating a lasting shift in how your people think, plan and collaborate. Catcom’s FIT programme gives teams at every level the knowledge, skills and confidence to embed sustainable category and shopper performance.

Every FIT journey begins with a FITness assessment: an honest evaluation of where your team‘s current reality and the gap you need to close. From there, we build a programme tailored specifically to your organisation, delivered through a blend of workshops, coaching and practical tools and frameworks.

The FIT programme works through three stages

Building a consistent, aligned understanding of category management, shopper behaviour and retail growth principles across your team.

Developing the confidence and skills to maximise category performance through stronger brand-retailer collaboration.

Embedding a category and shopper-led way of working into your ongoing business planning, so the change lasts.

We've delivered FIT capability programmes for retailers and brand owners across Europe, North America, South America and Asia — tailored every time, because no two organisations face exactly the same challenge.

Crafting Actionable Strategy

Plans built on category insights

Good strategy doesn’t start with answers. It starts with the right questions.

Catcom’s approach to strategy is built around ORDER, our own strategic planning process that brings a simple, logical structure to even the most complex category challenges. From surfacing the insights that matter, to recommending clear direction, developing solutions, planning execution and measuring what works, ORDER ensures nothing is left to chance.

We craft strategy for both sides of the category relationship. For retailers, we develop solutions that grow transactions, improve the shopper experience and build more productive category partnerships. For brand owners, we create plans that establish relevancy, connect with consumer needs and motivations, and convert shopper engagement into sales.

The result is strategy that doesn’t sit on a shelf. It’s actionable, grounded in category reality, and built to deliver.

Leading hands-on Delivery

Performance that sticks

Knowing what great looks like is one thing. Making it happen is another.

Catcom doesn’t just hand over a strategy and step back. We get into the work with you. Drawing on deep category expertise, we work directly with your team and lead delivery from the front, turning plans into measurable performance.

Whether it’s driving a range review through to completion, leading a customer sell-in, or facilitating retailer and brand co-creation workshops, we bring the experience and accountability to get it done — and done right.

The result isn’t just a project completed. It’s capability strengthened, momentum built, and performance that sticks.

Introducing Catcom

Category expertise is only as valuable as the people behind it.

At Catcom, we’re a team of specialists who’ve sat on both sides of the table. In retailer businesses, in brand owner teams, and in the room where the decisions get made. Real and relevant experience that shapes everything we do, from the way we design a capability programme to the way we lead a customer sell-in.

Our passion for practical application means we don’t just advise — we build, craft and lead alongside you, with a focus on turning insight into tangible, real-world results. And with big agency experience delivered with small business agility, you get a focused team fully invested in your success, not a rotating cast of consultants.

If you’re looking for a partner who brings genuine category expertise and isn’t afraid to roll their sleeves up, we’d love to talk.

Meet the team

Gavin

Managing Partner

Gavin founded Catcom on a simple frustration: too many consultants could talk the theory but had never actually done the work. Never completed a range review. Never presented a category vision. Never sat across the table and negotiated for a listing. He wanted to change that.

Having started his career at Nielsen and built his experience across United Biscuits, PepsiCo and Accolade Wines, Gavin founded Catcom to put himself in the room where retailers and brands meet. His philosophy is straightforward: 100% of revenue comes from the shopper, and yet brand owners and retailers too often focus solely on their own needs without truly considering the other side of the table. Helping them to do that is what Catcom is built around.

That perspective has shaped some of Gavin’s most significant work – including a global capability programme for a major retailer that engaged teams from exec level through to site managers across more than 20 markets over three years, delivering measurable performance improvements throughout.

Passionate, practical and fluent in the language of both retailers and brand owners, Gavin brings the kind of expertise you can only get from having genuinely done the job.

Robin

Managing Partner

Robin’s route into category management was an accidental one — a temporary role at Carlsberg while searching for engineering work turned into a career-defining discovery that complex commercial challenges were exactly where he wanted to be. From Carlsberg he moved to United Biscuits and then Nestle, where he ultimately led the Customer Category team. It was working on the petfood category that sharpened one of his most important instincts: that the strongest category strategies are built on emotional understanding, not just analytical argument. He joined Catcom for the variety and challenge that only multi-category, multi-channel consulting can offer.

Robin’s specialism is turning complexity into clarity — taking the most tangled data sets and building the kind of sharp commercial arguments that clients can actually pick up and use. He does his best work on the hardest questions: identifying future growth strategies in fast-changing consumer and shopper environments where there are no easy answers. Clients describe him as a genuine subject expert who is as easy to have an informal conversation with as he is to rely on for rigorous analysis. Supportive, approachable and inquisitive by nature, Robin gets a quiet satisfaction from bringing order to complexity — and he has never once got bored of it.

Laura

Client Director

Laura’s career is one of the most varied in the business — and that’s precisely the point. She began in fashion retail marketing, designing and delivering training programmes and in-store brand campaigns, before moving into grocery retail as a Category Marketing Manager responsible for category visions, range reviews, space planning and new store format design across almost every aisle. From there she moved into Customer Marketing Director roles at Gallaher and GSK, leading teams across ten categories and every dimension of category strategy. Add sixteen years of consultancy — including time at Kantar and eight years at Catcom — and you have someone who has genuinely worked every side of the table: retailer, brand owner, shopper, creative and consultant.

That breadth is what makes Laura exceptional at what she does. With 25+ years of category vision, ranging and space strategy across an unusually diverse range of categories, she brings a depth of perspective that most consultants simply cannot match. She’s known for being thorough, articulate and direct — someone with clear, well-supported opinions and the confidence to challenge existing assumptions and ask the uncomfortable questions. Her proudest work reflects that philosophy: redesigning GSK’s commercial planning process to break down the silos between brand, channel and category, creating a fully integrated approach that was subsequently adopted internationally. Positive, tenacious and genuinely passionate about the work, Laura delivers quality and quantity without compromise.

Nicola

Client Director

Nicola’s career in FMCG started at Heinz — where 12 years across sales, category development and national accounts gave her both the process rigour and the commercial instincts she brings to every project. A formative week in Bentonville, seeing first-hand how Heinz and Walmart approached category collaboration, set the direction of travel. From there, she moved to Lucozade Ribena Suntory, where she led the category team and found her other great passion: coaching and developing the people around her. It’s what ultimately led her to Catcom.

Nicola’s instinct is always to simplify — strip out the fluff, find the so-what, and get to what actually matters. She’s known for her energy, her directness, and a natural ability to connect with people that makes her as effective in a training room as she is in a client workshop. Her proudest work reflects both sides of that: a bespoke capability programme she designed and delivered across six markets in multiple languages, earning feedback that it was inspiring, insightful and engaging. Clients describe her as proactive, fearless and someone who genuinely gets it — and who isn’t afraid to ask the question nobody else wanted to raise.

Martyn

Client Director

Martyn’s career began at IRI — turning data into opportunity — and that thread has run through everything since: marketing, insights, category management and commercial leadership roles across some of the UK’s most recognisable brands, including Kraft Heinz. It was leading the Soup business there that cemented a belief he brings to every engagement: real growth happens when functions stop working in silos and start collaborating around a shared understanding of the shopper. That’s what he builds for clients.

Martyn’s specialism is making complexity simple — taking data and research and structuring it into a clear picture of today, a sharp articulation of the challenge, and a practical path to growth. Clients describe him as engaging, easy to work with, and someone who makes the process as rewarding as the outcome. Whether he’s developing a category vision from a blank sheet, working through a problem brand, or running a capability workshop, Martyn starts where it always should: in the shoes of the shopper.

Guy

Client Director

Guy has spent 25+ years at the sharp end of category management — Carlsberg, Unilever, PepsiCo, and three years as Category and Shopper Marketing Director at Allied Bakeries, where building and developing a high-performing team became as important to him as the commercial work itself. He then spent eleven years as a consultant with TPG, working across 20+ markets and clients and categories broad enough to keep anyone on their toes. The range of that experience — capped by winning Shell’s Global Outstanding Supplier Award in 2018 for capability building — is what he brings to every brief.

Guy’s specialism is the craft of category storytelling: how to structure an argument, build a compelling selling story, and help teams see what truly customer-centric thinking looks like in practice. He’s known for bringing creativity and a strategic eye to problems, for asking what the bigger picture is when others are focused on the immediate, and for a principled, structured approach to category work that doesn’t sacrifice commercial reality. Clients occasionally tell him he can be too much of a category purist — he takes it as a compliment. Seasoned, energised and, by all accounts, genuinely fun to work with, Guy still gets a kick out of the lightbulb moment when a client finally sees what great category thinking can unlock.

Georgina

Client Director

With more than 20 years across Sales, Shopper Marketing, Category Management and Market Strategy — spanning Mars, Danone, Britvic, Twinings and beyond — Georgina brings a breadth of commercial experience that few can match. That breadth is her superpower: she asks the ‘what if’ questions, draws on insight well beyond the category in question, and has a talent for translating complex brand and business strategy into plans that sales teams can actually use and customers will actually listen to.

Clients describe her as relatable, a trusted sounding board, and someone who makes things easier to understand. She’s just as likely to get into a store and photograph a display to show why it isn’t working as she is to present the strategic recommendation. Empathetic, collaborative and driven by a belief in realising potential in both people and businesses, Georgina brings curiosity and real-world thinking to everything she does.

Lynne

Category Consultant

Lynne’s route to Catcom is unlike anyone else on the team — she was a client first. Beginning with a Psychology degree and a fascination with why people think, feel and act the way they do, she built her career at Henkel across Category, Brand, Sales and leadership roles, eventually becoming the internal ambassador for Category Management initiatives across Western European markets. It was in that role that she first worked with Catcom, on what became a client relationship spanning almost a decade. She joined the team in 2019, bringing with her both sides of the experience: the consultant’s perspective and the client’s.

What makes Lynne distinctive is the combination of scientific rigour and practical instinct she brings to every brief. Her psychology background gives her a genuine understanding of human behaviour — not just as a framing device, but as a working tool for understanding shoppers, navigating difficult conversations and influencing outcomes. She’s the person clients bring in when the data needs to do real work: range reviews, space and sales analysis, planogramming and visualisation. Her proudest project is a Perfect Store programme spanning four channels — half a kilometre of space planning — and the discipline that shaped it is the same one that shapes everything she does. Fortune, as she puts it, favours the prepared mind.

We have a passion for practical application

We are Pragmatists

We’re ambitious, creative, strategic and innovative, but at the end of the day, we’re pragmatists. We don’t fall in love with ideas. We fall in love with what works. Every theory, every strategy, every creative leap has to pass the same test: does it actually deliver?

We are Solution Searchers

We never start with the answer. We start with the problem. Our job isn’t to impress you with frameworks or fill a room with Post-it notes. It’s to find real solutions. For consumers, shoppers, retailers and brand owners. Stuff that works in the real world, not just in a presentation.

We are Pub Talkers

We always encourage ourselves and our clients to ‘Pub Talk’ a challenge. Strip out the jargon, forget the industry preconceptions, and just talk about the problem like a normal human being. Some of the best thinking happens when you stop trying to sound clever.

"If you cannot explain it simply, you do not understand it enough"
Einstein

Big agency experience, with small business agility

Contact us

Email:
info@catcominternational.co.uk

Address
Barnsgrove, White Ln,
Basingstoke RG29 1GF